Mason County Emergency Communications

about me

Our local 9-1-1 service was created in 1982 by consolidating both the Shelton Police Dispatch and Mason County Sheriff's Office Dispatch, and was know as Shelton Dispatch. Shelton Dispatch contracted their services with Shelton Police Department, Mason County Medic One, Shelton Fire Department, Squaxin Tribal Police Department, Point no Point Tribal Enforcement , and Fire Protection Districts 1, 4 , 11, 12, 13, 15, 16, 17, and 18. In June 1995, Shelton Dispatch became one of the first agencies in Washington to convert to the enhanced 9-1-1 system.

In the early 1990's, Shelton Dispatch became SHELCOM, located in the original Shelton Fire Department facility at 2nd and W. Franklin Street. Growth in our service area created a need to expand, and in 2000 the center moved to the Shelton Civic Center at 525 W Cota Street. By 2004, consolidating a second Fire/EMS only dispatch center (FIRECOM) with SHELCOM became a major topic. Over the next four years, an agreement was reached and the consolidation was completed on January 1, 2008. With this consolidation, the new joint agency needed a new title, and after a vote by staff, the new joint agency would be known as Mason County Emergency Communications (MACECOM).


Uniting Mason County with Public Safety: Macecom's mission is to work with our public safety partners in order to provide quality police, fire, medical, emergency, and non-emergency services to all who live, work, and visit Mason County. By answering 911 and non-emergency calls in a prompt, efficient, and professional manner and dispatching the appropriate response; we help to save lives, protect property, and assist citizens in their time of need.


Respect: We will respect and care for each other and treat everyone as a valued member of the team.
Integrity: We are committed to the highest level of professional and ethical conduct.
Service = QANPC3: Each team member shall actively help others and contribute to the effectiveness of the team and serve co-workers, the public, and members of user and outside agencies to the best of their ability. They will abide by the service equation, QANPC3, in order to be quick, accurate, nice, professional, and cool, calm, and collected at all times.
Fun: Everyday we will give our best effort to have fun along the way.


To be trusted and valued members of the Mason County Public Safety Team.


We will treat others the way we wish to be treated.
We will be tolerant of ordinary mistakes and learn from them.
We will not tolerate lapses in ethics or integrity.
We will work as a team, with each other and with user agencies.
We will treat everyone with respect and dignity.
We will demonstrate personal and professional courtesy with others.
We will remember that our customers are everyone.


about me

MACECOM Employees have been very active in the community. MACECOM has developed 9-1-1 educational presentations and participate in several events throughout the year, as well as give presentations to the public and civic groups.

MACECOM is currently working with the Washington State Emergency Management department and E 911 Office on various topics, to include accidental 911 dials and what 911 needs from YOU to get help going. The new videos shown are great resources.

This is a great new educational video, “9-1-1: Getting Help is Easy”, starring Cell Phone Sally, which teaches life-saving 9-1-1 skills to kids ages 5-8 (but I think all ages can learn from and enjoy it). Check out the videos with your kids!

If you would like a MACECOM employee to come talk with your group please feel free to email us at


Missing and Exploited Children
(800) 843-8678 / (800) THE-LOST
poison Washington State Poison Control
(800) 222-1222
dnr Washington State Department of Natural Resources
wsp Washington State Patrol
(800) 283-7807
military Washington Military Department Emergency Management Division
(800) 562-6108
wildlife Washington Department of Fish and Wildlife
(360) 902-2200


about me

Macecom works collectively and dispatches with all Law, Fire and EMS (Emergency Medical Services) for all of Mason County. Together, our agencies collaborate to ensure public safety. Macecom is the PSAP (Public Safety Answering Point) for Mason County Washington (commonly called the 911 Center).


Shelton Police Department
525 W Cota St.
Shelton WA 98584
(360) 426-4441

Mason County Sheriff's Office
322 N 3rd St
Shelton WA 98584
(360) 427-9670 Ext. 313

Squaxin Island Tribal Police
11 SE Squaxin LN
Shelton WA 98584
(360) 426-5222

Skokomish Nation Public Safety
80 N Tribal Center Rd
Shelton WA 98584
(360) 426-0280

Washington State Patrol
9-1-1 (statewide) Roadside Assistance & Emergencies
5-1-1 Road closure information


Medic One
2019 Jefferson St
Shelton WA 98584
(360) 426-3403


North Mason Regional Fire Authority
460 NE Old Belfair Hwy
PO Box 277
Belfair WA 98528
(360) 275-6711

Fire District 3
4350 E Grapeview Loop Rd
PO BOX 129
Grapeview WA 98546
(360) 275-4483
(360) 426-6421

Fire District 4
2970 SE Arcadia Rd
Shelton WA 98584
(360) 426-7222

Central Mason Fire & EMS
122 W Franklin St
PO BOX 1910
Shelton, WA 98584
(360) 426-5533
(360) 275-2889

Fire District 6
50 E Seattle St
Union WA 98592
(360) 898-4871

Fire District 9
2320 W Skokomish Valley Rd
Shelton WA 98584
(360) 427-7426

Fire District 12
2950 Matlock Brady Rd
PO BOX 102
Matlock WA 98560
(360) 426-4976

Fire District 13
13375 W Cloquallum Rd
Elma WA 98541
(360) 482-4610

Fire District 16
4650 W Dayton Airport Rd
PO BOX 2436
Shelton WA 98584
(360) 426-7343

Fire District 17
34571 N US Highway 101
Lilliwaup WA 98555
(360) 877-6029

Fire District 18
240 N Standstill Dr S
Hoodsport WA 98548
(360) 877-9882


Shelton Code Enforcement
525 W Cota St
Shelton WA 98584
(360) 432-5132

Juvenile Corrections
317 N 5th St
Shelton WA 98584
(360) 427-9670 ext 739

Municipal Court
525 W Cota St
Shelton WA 98584
(360) 426-9772

Mason County Jail
419 N 4th St
PO BOX 1037
Shelton WA 98584
(360) 427-9670 ext 372

Superior Court
419 N 4th St
Shelton WA 98584
(360) 427-9670 ext 348

District Court
419 N 4th St
Shelton WA 98584
(360) 427-9670 ext 339

Mason County Public Works / Road Department
100 W Public Works Dr Building 1
Shelton WA 98584
(360) 427-9670 ext 450

Department of Emergency Management
100 W. Public Works Drive
Shelton WA 98584
(360) 427-9670 ext 811

Coroner's Office
414 N 5th St
PO BOX 1759
Shelton WA 98584
(360) 427-9670 ext 752


about me

Click on any of the items below to view reports.


Click on the button below to apply for the Dispatcher position. Answer the questionnaire, upload any applicable supporting materials and submit your resume at the end of the form.


APPLY - Dispatcher


about me

525 W Cota St PO BOX 209 Shelton WA 98584
Phone: (360) 426-4441
Fax: (360) 426-9771
Click here: MAP - DIRECTIONS
Belfair: (360) 277-5080


Position Open Executive Director
Mike Rawlings Deputy Executive Director (360) 432-5141
Dan DuPont IT Technician (360) 426-4441


LISTEN: LIVE FEED listing for Mason County