Mason County Emergency Communications

HISTORY OF MACECOM

Our local 9-1-1 service was created in 1982 by consolidating both the Shelton Police Dispatch and Mason County Sheriff's Office Dispatch, and was know as Shelton Dispatch. Shelton Dispatch contracted their services with Shelton Police Department, Mason County Medic One, Shelton Fire Department, Squaxin Tribal Police Department, Point no Point Tribal Enforcement , and Fire Protection Districts 1, 4 , 11, 12, 13, 15, 16, 17, and 18. In June 1995, Shelton Dispatch became one of the first agencies in Washington to convert to the enhanced 9-1-1 system.

In the early 1990's, Shelton Dispatch became SHELCOM, located in the original Shelton Fire Department facility at 2nd and W. Franklin Street. Growth in our service area created a need to expand, and in 2000 the center moved to the Shelton Civic Center at 525 W Cota Street. By 2004, consolidating a second Fire/EMS only dispatch center (FIRECOM) with SHELCOM became a major topic. Over the next four years, an agreement was reached and the consolidation was completed on January 1, 2008. With this consolidation, the new joint agency needed a new title, and after a vote by staff, the new joint agency would be known as Mason County Emergency Communications (MACECOM).

MISSION STATEMENT

Uniting Mason County with Public Safety: Macecom's mission is to work with our public safety partners in order to provide quality police, fire, medical, emergency, and non-emergency services to all who live, work, and visit Mason County. By answering 911 and non-emergency calls in a prompt, efficient, and professional manner and dispatching the appropriate response; we help to save lives, protect property, and assist citizens in their time of need.

CORE VALUES

Respect: We will respect and care for each other and treat everyone as a valued member of the team.
Integrity: We are committed to the highest level of professional and ethical conduct.
Service = QANPC3: Each team member shall actively help others and contribute to the effectiveness of the team and serve co-workers, the public, and members of user and outside agencies to the best of their ability. They will abide by the service equation, QANPC3, in order to be quick, accurate, nice, professional, and cool, calm, and collected at all times.
Fun: Everyday we will give our best effort to have fun along the way.

VISION

To be trusted and valued members of the Mason County Public Safety Team.

CODE OF CONDUCT

We will treat others the way we wish to be treated.
We will be tolerant of ordinary mistakes and learn from them.
We will not tolerate lapses in ethics or integrity.
We will work as a team, with each other and with user agencies.
We will treat everyone with respect and dignity.
We will demonstrate personal and professional courtesy with others.
We will remember that our customers are everyone.

PUBLIC EDUCATION

MACECOM Employees have been very active in the community. MACECOM has developed 9-1-1 educational presentations and participate in several events throughout the year, as well as give presentations to the public and civic groups.

MACECOM is currently working with the Washington State Emergency Management department and E 911 Office on various topics, to include accidental 911 dials and what 911 needs from YOU to get help going. The new videos shown are great resources.

This is a great new educational video, “9-1-1: Getting Help is Easy”, starring Cell Phone Sally, which teaches life-saving 9-1-1 skills to kids ages 5-8 (but I think all ages can learn from and enjoy it). Check out the videos with your kids!

If you would like a MACECOM employee to come talk with your group please feel free to email us at info@macecom.org

PARTNERS

Macecom works collectively and dispatches with all Law, Fire and EMS (Emergency Medical Services) for all of Mason County. Together, our agencies collaborate to ensure public safety. Macecom is the PSAP (Public Safety Answering Point) for Mason County Washington (commonly called the 911 Center).